How to see details on SiteLock issues (37 views)
You can access further details about any identified vulnerabilities or issues from your SiteLock dashboard. If you see a Details icon, clicking it will show a
View ArticleInstalling the SiteLock Security Seal on your Webserve website (45 views)
To install your SiteLock Security Seal: Log in to your SiteLock dashboard. Follow the instructions in the wizard to complete your verification. Once you’ve successfully completed the verification,
View ArticleI'm having trouble getting the SiteLock Security Seal to display on my...
First, we need to determine where you are installing your seal. Are you trying it on a page stored on your local computer, or on
View ArticleSiteLock network scan shows “No information available” (18 views)
This indicates SiteLock is in the process of scanning your website, servers, and other hardware for vulnerabilities. This initial scan can take up to 24
View ArticleWhat to do if you have not received an email to verify your domain ownership...
If you have not received this email after 30 minutes, check the 'Current status' box to make sure it is displaying your correct email address.
View ArticleWhat to do if you have not received a verification phone call after...
The phone verification can take up to one hour to occur. If it has been more than an hour and you have not been contacted,
View ArticleIssue: SiteLock reports show only a portion of your website was scanned (8072...
Here are the two most common reasons why your SiteLock report may only show a portion of your website being scanned: 1. Your current SiteLock package
View ArticleAll about the SiteLock postal verification process (62 views)
The postal verification can take up to 7-10 business days, based on the postal service's delivery. The letter you get will be rather nondescript. Please
View ArticleHow to show the SiteLock Security Seal on your Webserve website (71 views)
The SiteLock Security Seal will be available as soon as all your scans are complete, with no issues. Once that happens, you can copy and paste
View ArticleReceiving empty submissions forms after signing up for SiteLock Security...
SiteLock probes your site to determine if any of the fields and forms on it may be vulnerable to hackers attempting to exploit these forms
View ArticleWhat to do when the SiteLock malware scan returns results (78 views)
The SiteLock malware scan will notify you of any pages or links on your site that have been listed as sources of malware (viruses, spyware,
View ArticleHow to view a billing history for your SiteLock Service (62 views)
You can access all past invoices through your secure Webserve billing account. Full instructions are available here: http://webservesupport.com/content/53/175/en/how-to-view-your-webserve-invoices.html
View ArticleMeaning of SiteLock email scan results and how to fix issues (66 views)
The email scan will notify you if your website or servers are sending spam, or are referenced in spam emails. If this is the case, many
View ArticleHow to fix a failed SiteLock SSL scan (72 views)
If your business requires SSL encryption of data, you need an up-to-date certificate to ensure that your customers' data is safe. The SSL scan will
View ArticleHow to edit business/billing information for your SiteLock service (3152 views)
You can access the billing details for your SiteLock service through your secure WebServe billing account: Go to the Customer Care Centre for your region: Canada:...
View ArticleHow to remove/modify a user on the SiteLock dashboard (67 views)
Click the 'Manage Users' link on the left of the page. Next to each user's ID are ‘modify’ and ‘remove’ buttons. Click on the appropriate
View ArticleHow to share the SiteLock dashboard with others in your company (67 views)
Click the 'Manage Users' link on the left of the page. There you will see an 'Add Users' button. Fill in the information requested and
View ArticleHow to see details on the issues reported by SiteLock (66 views)
From any point in the SiteLock dashboard, you can access further information. If you see a 'Details' icon, clicking it will show a detailed list
View ArticleHow to find more information on unfamiliar SiteLock terms (66 views)
Anywhere on your SiteLock dashboard, you may hover over a term to see a quick explanation of the word/phrase, and what it may mean for
View ArticleHow to change your SiteLock alert notification preferences (63 views)
Click ‘Settings’ at the top of your SiteLock dashboard. You can modify your preferences based on importance and/or type of message.
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